CompleteCare Supreme Vehicle Protection
A vehicle service contract covers mechanical breakdown. It does nothing for the pothole that ruins a wheel, the rock that cracks your windshield, or the key fob that disappears. CompleteCare Supreme covers that everyday damage: tire and wheel, paintless dent repair, windshield, key replacement, and roadside assistance. Administered by North American Auto Care.
What's Covered
Five coverages, each with its own limits. We list those limits here rather than in fine print, because the limits are the part that actually determines whether the product helps you.
Tire & Wheel
$7,500 over the termRepair or replacement of tires and wheels damaged by road hazards: potholes, nails, glass, and road debris.
- Cosmetic, curb, and sidewall damage on alloy wheels included at no extra charge
- Chrome wheels are not covered for cosmetic damage
- Original equipment tires and wheels only
- $7,500 total for all tire and wheel claims over the term
Paintless Dent Repair
Vehicles 5 model years or newerRemoves dents and dings under four inches by working the metal back into shape, without repainting the panel.
- Vertical and horizontal panels (hood, roof, and trunk lid included)
- No limit on the number of repairable dents
- Only on vehicles 5 model years old or newer at the time of purchase
- Sunroof and moonroof panels excluded
Windshield
$2,400 over the termRepair of chips and cracks from propelled rocks and road debris. If the glass can't be repaired, it's replaced with like kind and quality.
- Stress cracks caused by road bumps are covered
- Full replacement when repair isn't possible
- $2,400 total for all windshield claims over the term
Key & Remote Replacement
$500 per yearReplaces an original manufacturer key or remote that is stolen or destroyed. Modern fobs routinely cost $300 to $500 or more to replace and program.
- Covers keys and remotes supplied with the vehicle at delivery
- Lost or misplaced keys are not covered, only stolen or destroyed
- Valet keys and aftermarket remote starters excluded
- $500 per year
Roadside Assistance
$100 per incidentTowing, battery jump start, flat tire change, fuel delivery, and lockout service, operated by Auto Knight Motor Club.
- 25 miles of towing included
- One service per 72 hours, with no annual cap on the number of uses
- $100 per incident; you pay anything beyond that
Term Options
3, 4, 5, or 6 yearsChoose the length that matches how long you plan to keep the vehicle. Coverage runs from the date of purchase.
- Transferable to a private buyer within 30 days, for a $50 fee
- Cancellable, with a refund calculated under your state's rules
- Vehicles with an MSRP over $100,000 are not eligible
One Thing Worth Reading Twice
Key coverage applies when a key is stolen or destroyed. It does not apply to a key you simply lost. That distinction catches people out, so we'd rather you hear it from us now than from a claims adjuster later.
Practical advice regardless of coverage: if you still have both working keys, having a spare cut and programmed now costs meaningfully less than replacing a key once it's your only one. Ask our service department what it runs for your vehicle.
The Math on a Single Claim
This kind of coverage isn't about catastrophic risk. It's about the ordinary repairs that show up on a windshield or a wheel and land as an unplanned bill. A single claim often covers a meaningful share of what the contract costs.
Windshield Replacement
Typical out-of-pocket range, higher on vehicles with cameras or sensors mounted to the glass.
Key Fob Replacement
Typical cost to replace and program a modern manufacturer key fob.
Tire & Wheel Claim
A single damaged alloy wheel and tire can easily reach this on its own.
What Isn't Covered
Worth knowing before you decide, not after you file.
- Keys that are lost or misplaced rather than stolen or destroyed
- Paintless dent repair on vehicles more than 5 model years old at purchase
- Cosmetic damage to chrome or chrome-clad wheels
- Damage that existed before the contract started
- Dents larger than four inches, or damage a technician determines isn't repairable by paintless methods
- Sunroof and moonroof panels
- Aftermarket, oversized, or undersized tires and wheels
- Vehicles with an MSRP above $100,000
- Commercial use, including taxi, livery, and fleet vehicles
- Damage from collision, vandalism, fire, theft, or weather events
- Mechanical breakdown: that's what a vehicle service contract is for
- Any amount above the stated aggregate caps
Filing a Claim
Claims are administered by North American Auto Care. The one rule that matters more than any other: get authorization before any work begins. A repair you've already paid for is difficult to get covered after the fact.
Our service department handles this kind of work routinely and can deal with the administrator on your behalf. If you're local, the simplest path is usually to bring the vehicle to us and let us start the claim.
Roadside assistance is a separate phone number, operated by Auto Knight Motor Club. Keep both numbers in your glovebox with the contract.
How a Claim Works
Call the administrator at 1-877-484-6222 before any repair begins. For roadside, call Auto Knight at 1-877-877-3377.
The damage is inspected and the claim is authorized. Pre-authorization is required on every coverage.
The repair is completed by an approved facility. Our own service department can perform most of this work.
Paperwork is submitted within 60 days of authorization. Miss that window and the claim may be denied.
CompleteCare Supreme FAQs
Find Out What Applies to Your Vehicle
Not every coverage applies to every car. Tell us what you're buying and we'll tell you exactly which of the five you'd actually be able to use, and whether the package makes sense for that vehicle.
This page is a summary of available coverage and is not a contract. Coverage, terms, conditions, exclusions, limits, and eligibility are governed solely by the service contract itself, which you will receive and may review before purchase. Coverage is optional and is not required to obtain financing; financing the contract rather than paying up front will increase your amount financed and monthly payment. Cost figures shown for windshield, key, and wheel repairs are general market estimates for illustration and are not quotes. Obligor and administrator may vary by state. Not all coverage is available in all areas. Frankman Motor Company, 26874 SD Highway 11, Sioux Falls, SD 57108.